Change SRD Phone Number Online |SASSA R350 Grant Update

If you don’t remember your SASSA application ID, you can still change SRD phone number online. The process is simple and only takes a few minutes.

Step 1: Retrieve Your Application ID

If you lost your Application ID, visit the official SASSA SRD website:
👉 https://srd.sassa.gov.za

Scroll down to “Application Status”.
Click on “Check Status”.
Enter your old phone number and ID number.
You’ll see your Application ID on the screen.

Step 2: Visit Srd.sassa.gov.za Portal for Applicants

Once you have your Application ID, follow these steps:

Go to https://srd.sassa.gov.za
Scroll to the section titled “Change Your Contact Details”
Enter your South African ID number and Application ID
Type your new phone number correctly
You’ll receive a One-Time Pin (OTP) on your new number to verify the change
Enter the OTP and confirm your update

Your SASSA phone number will now be updated for all future SRD grant communications.

How to SASSA Change SRD Phone Number on WhatsApp?

You can also change your SRD phone number using SASSA’s WhatsApp service. This is a quick and easy way to update your details.

Save the official SASSA WhatsApp number: 082 046 8553
Send a message saying “Hi”
Choose the option for “Change Phone Number”
Follow the prompts and enter your ID number and new mobile number
Confirm the OTP sent to your new number

After confirmation, your SASSA contact number will be successfully changed in their system.

How Do I Change SRD Phone Number Without OTP?

If you don’t receive an OTP, try the following:

Make sure your new SIM card is registered under your name
Check that your new phone has network signal
If you still don’t get the OTP, contact the SASSA help centre at 0800 60 10 11

They can help you update your mobile number manually after verifying your identity.

F.A.Q.s (Frequently Asked Questions)

If your old number is lost, simply follow the online method on srd.sassa.gov.za or use WhatsApp to register your new number. Make sure you have your ID and Application ID ready.

Visit srd.sassa.gov.za, go to “Change Contact Details”, and fill in your R350 grant details with your new number. Verify it with the OTP.

Yes, you can. Call SASSA’s toll-free number (0800 60 10 11) and ask an agent to help you update your SRD phone number. You’ll need to verify your ID for security.

Go to srd.sassa.gov.za, select “Find Application ID”, enter your ID number, and retrieve it first. Then follow the number change process.

Yes, SASSA allows you to update your banking details on the same website. Click “Change Banking Details”, enter your ID number, and verify your new account.